At Carrody, your satisfaction is our top priority, and we're dedicated to ensuring a smooth and hassle-free experience with every purchase. If for any reason you're not entirely satisfied with your order, our comprehensive Returns & Refunds Policy is designed to address your needs effectively. Here's how it works:

Initiating a Return: To initiate a return, please ensure the item remains unused, in its original condition, and with all tags intact. Returns are accepted within 30 days from the date of purchase.

Refund Process: Our refund process is straightforward and efficient. Upon receiving and inspecting the returned item, refunds will be promptly issued to the original payment method. Please allow 5-7 business days for the refund to be processed. For expedited processing, providing visual evidence such as photos or videos showcasing any defects or damages is recommended for a swift resolution.

Steps to Start a Return: Contact our customer service team at support@carrody.shop to initiate the return process. Kindly provide the reason for the return along with your order number. Await instructions on the return shipment address. Once we receive and verify your return (typically within 72 hours), you'll receive a confirmation email. Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 working days for processing.

Coverage Scenarios:

1. Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the responsibility of the customer. A refund will be issued for the item cost minus the original shipping fee.

2. Faulty Product: In the event of a defective product, please provide clear images of the defect to support@carrody.shop. We'll arrange for a return label, and upon inspection, a full refund will be issued.

3. Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We'll collaborate with the shipping carrier to resolve the issue, offering a replacement or refund accordingly.

4. Incorrect Size: If you receive the wrong size, email us at support@carrody.shop for further instructions. We'll provide a return label, and upon receiving the item, we'll dispatch the correct size or issue a refund.

For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@carrody.shop.

Thank you for choosing Carrody. Your trust is invaluable to us, and we look forward to providing you with exceptional service!